Quosphere implementation service will be spearheaded by a customer support lead and his team of process specialists. Our consultants posses a high understanding of latest technological advancements and can aptly review the client’s business process in order to assure on-time support and delivery. We offer support to our clients via multiple mediums like phone, chat, email and even onsite consultation.
Models of Salesforce Support Service
- Ticket Based Model
Our support strategy is to provide help desk support to our clients through a single point of contact, client will be provided with a login managed by Quosphere helpdesk, where an issue or bug can be raised. This consolidation of support provides a means to measure call/ticket trends that will be used to improve process functionality.
We provide information on the status of tickets to the client and assist in resolving any issues. Quosphere follows a rigorous methodology which consists of three major phases and multiple processes designed to ensure all queries are resolved within specified timelines. The main focus of our methodology is to capture each request and respond to them with a key emphasis on industry best practices.
- Fixed Price Model (FPM)
Fixed Price Model (FPM) is an option where support requirements are clearly defined. A certain price is quotedby us at the outset and we follow the same pricing framework for the entire project development process. Quosphere’s fixed price model is a low-risk alternative for clients. This model also guarantees on-time, on-budget support towards projects.
- Dedicated Resource Model
Dedicated Resource Model is a support model targeted for companies which have high support and maintenance requirement in an undefined format. In this model, we will provide resources to work dedicatedly on your project or be a part of your support team working from Quosphere’s offshore development centre. They would work in our offices dedicatedly on your projects and will report directly to you on a daily basis.