Customer History: Knowing the background of the customers, their previous purchases and their choices is critical.
Managing Abandoned Orders: Getting a better understanding of abandoned orders is challenging in the e-commerce industry as it offers multiple products in various categories.
E-Mail Campaign Management Tracking: With a flood of emails being sent every minute, tracking email campaigns can be a lengthy process.
Order Management: Managing large orders can be tricky at times and may lead to confusion.
Service – Call Center Management: Managing calls and time of the employees at the call center is yet another cause of concern for organizations.
Gift Voucher Coupon Management: Keeping track of the gift vouchers given out can be a tedious task too.
Salesforce CRM helps you to Acquire, Retain and Extend Marketing
Designing customer-centric strategies – order tracking, product configuration and customization.
Analytics and reports for top management – top selling products, region wise contribution, customer demographics, and order analysis in real time.
360 degree customer information management
Re-designing workflow management systems – incoming call queries that are not resolved will be escalated to the reporting boss.
Analysis on sales revenue generated through e-coupon or gift voucher based sales
Call center management – average complaint resolution time.
Return merchandise management
E-mail campaigns management – don’t distribute list; report. We can track.
About Salesforce Industries
Quosphere has adequately moderated business risks for commercial enterprises and helped them advance asset use for a considerable length of time. Quosphere’s trust in precise and solid information originates from the way that it has a rich source of data, which is continually mordenize by countless sources.